Shipping & Returns
Shipping Policy
At LoomZen, we are committed to delivering your order as quickly and efficiently as possible.
All orders are processed within 1–3 business days. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Delivery times may vary depending on your location, seasonal demand, and courier services. While we do our best to ensure timely delivery, unforeseen circumstances may occasionally cause delays.
Please ensure that all shipping information provided at checkout is accurate. LoomZen cannot be held responsible for delays or failed deliveries resulting from incorrect shipping details.
We proudly serve customers across the United Kingdom and continuously work to provide reliable and efficient shipping services.
Return & Exchange Policy
Your satisfaction is important to us.
If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order.
To be eligible for a return or exchange, items must be unworn, unused, and in their original condition with all tags attached. Products showing signs of wear, damage, or alteration may not qualify for a refund or exchange.
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund or exchange request.
Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear in your account, depending on your payment provider.
For any return or exchange inquiries, please contact our customer support team before sending your item back.